Yes. Standard shipping is free on all Canadian orders. We don’t currently ship to the United States; international shipping is limited to select destinations, and available options appear at checkout.

Orders are processed within 1–3 business days (excluding weekends and statutory holidays). After your order ships, delivery typically takes 7–15 days — please allow about 2–3 weeks in total from the day you order.

You have 30 days from the date you receive your order to request a return. Items must be in the same condition you received them — unused, unopened and in their original packaging — with a receipt or proof of purchase.

Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds go to your original payment method within 10 business days. If more than 15 business days have passed, contact us at min.maskan@shoppingsimsim.com.

Yes — join our email list and use code SAVE15% for 15% off your first order. It’s for new subscribers who haven’t ordered with us before, can be used once, and doesn’t apply to VIP Exclusive Deals.