Return and Refund Policy

At Minimal Maskan, we want you to feel confident and satisfied with your purchase. If you need to return an item, please review our return and refund policy below.

1. Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• In the same condition in which you received it.

• Unused and unopened.

• In its original packaging.

You must also provide a receipt or other proof of purchase.

To initiate a return, please contact us at min.maskan@shoppingsimsim.com. If your return is approved, we will provide you with return shipping instructions and, where applicable, a return shipping label.

Please do not send any items back without first requesting and receiving approval for your return. Unauthorized returns will not be accepted.

If you have any questions about returns, please contact us at min.maskan@shoppingsimsim.com.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us promptly at min.maskan@shoppingsimsim.com so we can assess the issue and determine the appropriate resolution.

Please include your order number, a description of the issue, and clear photos of the item and its packaging, if applicable. This will help us review your request more efficiently.

3. Non-Returnable Items and Exceptions

Certain items may not be eligible for return, including:

• Perishable goods: Such as food, flowers, or plants.

• Personalized or custom-made products: Including personalized items and special orders.

• Personal care products: Such as beauty and personal hygiene products.

• Hazardous materials: Including certain flammable liquids or gases.

• Sale items and gift cards: These are not eligible for return under our standard return policy.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Order Cancellations

Order cancellations can only be requested before an order has been shipped. Once an order has shipped, we are unable to cancel it or stop it from being delivered.

If you no longer wish to keep an order that has already shipped, please wait until the item has been delivered and then contact us to request a return.

Returns for shipped orders must be approved by our team before the item is sent back. You may be asked to provide clear photos or other evidence showing that the product is unopened, unused, and in its original packaging.

The item must meet our return eligibility requirements, and you must receive return approval and instructions before shipping it back to us.

5. Exchanges

If you would like a different item, we recommend requesting a return for your original purchase. Once your return has been approved and processed, you can place a separate order for the replacement item.

All exchanges are subject to our return eligibility requirements and product availability.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at min.maskan@shoppingsimsim.com for assistance.

Thank you for choosing Minimal Maskan. We appreciate your trust and the opportunity to make your shopping experience a positive one.