Shipping policy

Thank you for shopping with us! We are committed to delivering your order quickly, securely, and efficiently. Below you will find the details of our shipping policy, including processing timelines, regional rates, and tracking information.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

Please note: Processing time is separate from shipping/transit time. If we are experiencing a high volume of orders or seasonal peaks, processing times may be slightly extended, and we will update you via email.

2.Shipping within Canada

Free standard shipping on all Canadian orders. Orders are processed within 1–3 business days. After your order ships, delivery typically takes 7–15 days, so please allow about 2–3 weeks in total from the day you order. You'll receive an email with tracking details as soon as your order ships. Tracking can take up to 48 hours to become active.

3. International Shipping & Exclusions We currently do not ship to the United States. International shipping is limited to select eligible destinations. Shipping options and rates will appear automatically at checkout based on your delivery address.

Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Our store is not responsible for these charges if they are applied; they are the absolute responsibility of the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

If you haven’t received your order within the estimated delivery window specified in your shipping confirmation email, please contact us at min.maskan@shoppingsimsim.com with your name and order number, and we will look into it for you immediately.

5. P.O. Boxes and Delivery Addresses

We are happy to ship to P.O. Boxes via standard postal networks. However, please note that certain express or premium courier services may require a physical residential or commercial address to guarantee delivery.

6. Damages, Lost Items, and Incorrect Addresses

Please double-check your shipping details carefully during checkout. We cannot be held responsible for orders delivered to an incorrectly provided address.

In the event that your order arrives damaged or is lost in transit, please save all packaging materials and damaged goods, and contact our customer support team right away so we can open a claim and resolve the issue for you.

For shipping confirmation email, please contact us at min.maskan@shoppingsimsim.com with your name and order number, and we will look into it for you immediately.

5. P.O. Boxes and Delivery Addresses

We are happy to ship to P.O. Boxes via standard postal networks. However, please note that certain express or premium courier services may require a physical residential or commercial address to guarantee delivery.

6. Damages, Lost Items, and Incorrect Addresses

Please double-check your shipping details carefully during checkout. We cannot be held responsible for orders delivered to an incorrectly provided address.

In the event that your order arrives damaged or is lost in transit, please save all packaging materials and damaged goods, and contact our customer support team right away so we can open a claim and resolve the issue for you.